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Viewing and Immediately Operating Receivables

Your hosting company balance is the sum of all your customers and resellers account balances. A customer or a reseller account balance is calculated as a total sum of all payments and credit adjustments with a total amount of Invoices, Orders, and Debit Adjustments deducted.

Positive account balance means that an account owner has a certain overpayment, so Provider owes services (or money) to a customer. Negative account balance means that a customer or a reseller owes money to Provider. Zero account balance means that neither Provider, nor a customer do not owe money to each other.

Your hosting company balance does not reflect your earnings. It just shows whether your customers owe money to you or you owe money to your customers. Your actual revenue is shown in Billing Reports.

To view the total balance, select Receivable from the Billing Director submenu and then click Balance on the Receivable submenu.

The balance information is grouped under the three tabs:

When you are browsing an account profile, you can view balance under the Financial Info tab. You can adjust accounts balance by entering credit adjustments or credit invoices (increase) or debit adjustments (decrease).

To view receivables, go to the Billing Director - Receivable - Documents. For your convenience, documents are grouped into separate lists, by types:

On each document details page you can download its PDF printable version by clicking on the Download PDF button.

Orders and Invoices can be paid both offline and online, both manually from the Provider Control Center and by a customer (by a credit card or a bank account) from the Control Panel.

The documents intended to be paid by credit cards or bank accounts call for specific processing and thus, they are not only enlisted in the list of all receivables, but also grouped separately, in the Commerce Director -Online Payments or Bank Transfers lists under the Commerce Director.

In This Section

Processing Offline Payments and Changing Payment Method

Increasing Accounts Balance by Online Payment or Bank Transfer

Editing Orders and Invoices

Issuing Invoices Manually

Reopening Cutoff Invoices

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