After the period of time during which an Invoice should be paid is over, and an invoice is still not paid, such an Invoice becomes overdue and penalty (overdue charge) is imposed; in this case an additional Overdue Invoice is issued, however, the charged services are provided during some time called the overdue period. When the overdue period is over, an invoice becomes cutoff.
Both the due and overdue periods are defined in the Credit Terms assigned to an Account.
The cutoff invoices are disabled for payment. However if needed, a cutoff invoice can be reopened and paid. To reopen a cutoff invoice, please go to the Billing Director - Receivable - Documents. Select an invoice you want to reopen and after an invoice details appear, click the Reopen Invoice button.
After an invoice is reopened, you can pay it at this described earlier in this guide.